Free return consultations policy

Free return consultations are not available from every doctor in the clinic. You must return within 30 days of the previous consultation and see the same doctor with the same symptoms.

1. Free return consultations are only available from these doctors:

Dr Justino Monteiro, Dr Antonio Cruzeiro, Dr Edward Gonzalez, Dr Natalia Perez and Dr Sonia Jardim.

2. You must return to the clinic within 30 days.

If you return after 30 days then you will be charged the full consultation fee.

3. The previous and return consultation must be with the same doctor.

If the return consultation is within 30 days but with a different doctor from the above list then you will be charged a discounted consultation fee of £30. If the return consultation is within 30 days but with a doctor who is not on the above list then you will be charged the full consultation fee.

4. You must see the same doctor from the above list within 30 days with the same symptoms.

If you return within 30 days with different symptoms or additional symptoms then the doctor will decide whether the return consultation is free or not. The decision is based upon whether the additional symptoms are part of the same or a different medical problem.

Need help?

Need to arrange your appointment? Have a question? Please contact us by using one of the options below:

  • Call us

  • South

    020 7582 6000
    079 4383 4710
  • North

    020 8961 1117
    074 8453 1912