Free return consultations policy
Free return consultations are not available from every doctor in the clinic. You must return within 30 days of the previous consultation and see the same doctor with the same symptoms.
1. Free return consultations are only available from these doctors:
Dr Justino Monteiro, Dr Antonio Cruzeiro, Dr Edward Gonzalez, Dr Natalia Perez, Dr Victor Lourenco, Dr Sonia Jardim and Dr Nele Dumpert.
2. You must return to the clinic within 30 days.
If you return after 30 days then you will be charged the full consultation fee.
3. The previous and return consultation must be with the same doctor.
If the return consultation is within 30 days but with a different doctor from the above list then you will be charged a discounted consultation fee of £30. If the return consultation is within 30 days but with a doctor who is not on the above list then you will be charged the full consultation fee.
4. You must see the same doctor from the above list within 30 days with the same symptoms.
If you return within 30 days with different symptoms or additional symptoms then the doctor will decide whether the return consultation is free or not. The decision is based upon whether the additional symptoms are part of the same or a different medical problem.