Free return consultations policy

Free return consultations are not available from every doctor in the clinic. You must return within 30 days of the previous consultation and see the same doctor with the same symptoms.

1. Free return consultations are only available from these doctors:
Dr Justino Monteiro, Dr Antonio Cruzeiro, Dr Edward Gonzalez, Dr Natalia Perez, Dr Victor Lourenco, Dr Sonia Jardim and Dr Nele Dumpert.

2. You must return to the clinic within 30 days.
If you return after 30 days then you will be charged the full consultation fee.

3. The previous and return consultation must be with the same doctor.
If the return consultation is within 30 days but with a different doctor from the above list then you will be charged a discounted consultation fee of £30. If the return consultation is within 30 days but with a doctor who is not on the above list then you will be charged the full consultation fee.

4. You must see the same doctor from the above list within 30 days with the same symptoms.
If you return within 30 days with different symptoms or additional symptoms then the doctor will decide whether the return consultation is free or not. The decision is based upon whether the additional symptoms are part of the same or a different medical problem.

Fees and Payments

Fees are payable on the day of consultation. We accept most major credit cards or cash.

Note: payment for medications must be done in person, can’t be done by phone.

Disabled Access

SOUTH (Oval) BRANCH: Our facilities have a flight of stairs to access the following rooms: Nursing, Ultrasound and Dispensary. We deal with the difficulties at the best possible way, for example, if the person can not afford to go down / up the stairs, the nurse will go upstairs and the same will be done with the necessary medicines.

NORTH (Harlesden) BRANCH: There is no step free access at our branch in North London. We have a five steps stair to access all doctors rooms. If you have any concern with regards accessibility please contact our reception for more details.

Parking

SOUTH – Oval SW9
The Monteiro Clinic in South London offers parking spaces for two cars in the reserved area in front of the reception. Places are preferred for patients with special needs. Park at your own risk. If you have any questions, please call the front desk for more details.

NORTH – Harlesden NW10
The Monteiro Clinic in North London does not offer parking. However you can pay and park on the streets. If you have any questions, please call the front desk for more details.

Complaints Procedure

Should a patient be unhappy about any of the services or care that we have provided, a complaints procedure has been set up, ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.

Complaints should be sent in writing to the manager at the main surgery address, who will acknowledge receipt of the complaint within 48 hours. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.

Further information and a full copy of the complaints procedure can be obtained from the manager on request or please see here our Complaints Procedure.

Repeat prescribing policy

The purpose of this policy is to set out a prescribing procedure that ensures that the prescriber can monitor usage and the effects of repeat medication and that the patient is offered regular medication reviews. A robust prescribing procedure ensures that the prescriber can monitor usage and the effects of repeat medication and that the patient is offered regular medication reviews. This policy is relevant to all employers and anyone who works at The Monteiro Clinic. The policy will be reviewed annually to ensure that it remains effective and relevant.

Read Repeat prescribing policy