Privacy and Cookies

Business privacy policy

This privacy policy sets out how The Monteiro Clinic uses and protects any information that you give The Monteiro Clinic when you use this website.

The Monteiro Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Monteiro Clinic may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • contact information including email address
  • name adn telephone number
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use the following third-party web analytics service to monitor website traffic on this website:

  • Google Analytics
  • Google Tag

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Know more about cookies: https://www.aboutcookies.org/

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@monteiroclinic.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

  • Privacy Notes

    Privacy Notes

    At The Monteiro Clinic we are committed to your health as well as we are committed to your personal information. It is our mission to take care of your details as we take care of you.

    Being transparent and providing accessible information to patients is the key of the Protection Act 1998 and the EU General Data Protection Regulations (GDPR) and we must show to you how it is going to work.

    The following notice reminds you of your rights in respect of the above legislation and how we, The Monteiro Clinic, will use your information for lawful purposes in order to deliver your care and your quality of life.

    Data Controller
    As your private surgery, we are the data controller for any personal data that we hold about you.

    Key Contacts:

    Data Controller 2 Clapham Road, SW9 0JG
    7 Craven Park Road, NW10 8SE
    Data Protection Officer Isabella Concolin
    isabella.concolin@monteiroclinic.co.uk

    What information about you do we collect?
    We will collect the following types of information from you or about you from a third party engaged in the delivery of your care:

    1. ‘Personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified from the data. This includes, but is not limited to name, date of birth, gender, full address, contact number, e-mail address, next of kin and NHS Number; and
    2. ‘Special category / sensitive data’ such as medical history including details of appointments and contact with you, medication, emergency appointments and admissions, clinical notes, treatments, results of investigations, supportive care arrangements, social care status, race, ethnic origin, genetics and sexual orientation.

    Your healthcare records contain information about your health and any treatment or care you have received previously (e.g. from an acute hospital, GP surgery, community care provider, mental health care provider, walk-in centre, social services). These records maybe electronic, a paper record or a mixture of both. We use a combination of technologies and working practices to ensure that we keep your information secure and confidential.

    Who do we receive information from?
    Whilst we might share your information with the above organisations, we may also receive information from them to ensure that your medical records are kept up to date and so that our clinic and your doctor can provide the appropriate care.
    In addition we may also receive data from the NHS regarding any care that you might be receiving from them.

    Why do we collect this information?
    We collect and hold your personal and sensitive data in order to proceed with the treatment that you expect.
    To provide you with our services we will need to process your information in accordance with current data protection legislation.

    How is the information collected?
    The first point of collection will be the patient themselves, personal data are provided when the patient registers themselves at the clinic. Special category of data are collect by health professional (doctors and nurses) and only but not limited when this information is important to carry out the required treatment.
    We also collect data from thirds part – when consented by the patient and to carry out the required treatment – such as GP surgeries, hospitals, private clinics and imagining centre.
    Your information will be collected either electronically using secure transfer or encrypted network connection. This information will be retained in your electronic patient record.

    How do we use this information?
    We want to give you the best possible care and all personal and special data will be kept up to date and your records will be used to improve the care you receive.
    We may also use this data that we hold to make improvements to our service and to communicate with you in regarding your health and well-being.
    Information may also be used for clinical audit to monitor the quality of the service we provided.

    Who will we share your information with?
    In order to deliver and coordinate your health and care, we may share information with the following providers:

    • Vista Diagnostics;
    • 9 Harley Street;
    • 25 Harley Street;
    • The Doctors Laboratory;
    • Genetic Testing Laboratories UK;
    • Better2Know;
    • Your Sexual Health;
    • 4Points Assistance;
    • World Travel Assistance;
    • Allianz Insurance;
    • Pindrop Hearing;
    • London Bridge Hospital;
    • European Scanning Centre;
    • InHealth Group;
    • Portland Hospital; and
    • GP surgeries and NHS Hospitals.

    Your information will only be shared if it is appropriate for the provision of your care or required to satisfy our statutory function and legal obligations as your private care provider.

    Legal Basis for Data Processing
    Your information will only be processed if it is appropriate for the provision of direct care, to improve health care services offered or delivered and/or to meet our lawful function and legal obligations under the General Data Protection Regulations (GDPR) where data processing is necessary for:

    Article 6(1)(d) – “…in order to protect the vital interests of the data subject or of another natural person;

    Article 9(2)(h) – ‘… the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care treatment or the management of health or social care systems and services…’

    How do we maintain the confidentiality of your records?
    We are committed to protecting your privacy and will only use information that has been collected lawfully. Every member of staff who works for the clinic has a legal obligation to keep information about you confidential. We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.
    Information is not held for longer than is necessary.

    Retaining Your Personal Data
    Electronic patient records (EPRs) must not be destroyed, or deleted, for the foreseeable future.

    Do I need to give my consent?
    The GDPR sets a high standard for consent. Consent means offering people genuine choice and control over how their data is used. Consent is only one potential lawful basis for processing information. Therefore as your private provider we may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice.
    In the clinic, consent will be asked when:

    • Patient are self-requesting protected health information;
    • Patient needs to authorize the clinic to disclose health information to relatives;
    • Patient wants their health information to be sent by post/email;

    Your consent will be documented within your electronic patient record.

    What will happen if I withhold my consent or raise an objection?
    You have the right to write to withdraw your consent to any time for any particular instance of processing, provided consent is the legal basis for the processing. Please contact your GP Practice for further information and to raise your objection.

    Accessing Your Records
    The Data Protection Act 1998 and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the “right of subject access”. If you would like to have access to all or part of your records, you can ask the receptionist and they will guide you through the process.

    Your rights and your personal data
    As we process your personal data, you have certain rights. These are a right of to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object.

    The Data Protection Act 1998 and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the “right of subject access”. If you would like to have access to all or part of your records, you can ask the receptionist and they will guide you through the process.
    We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill.
    If you believe any of the personal data we hold on you is inaccurate or incomplete such as your name or address or if any of your details are incorrect please inform us in order for this to be amended and so our records for you are accurate and up to date.

    Mobile telephone number
    If you provide us with your mobile phone number we may use this to send you reminders about your appointments or other health screening information. Please let us know if you do not wish to receive reminders on your mobile.

    If you believe we should erase your data, please contact the Data Protection Officer, whose details are shown above.

    If you wish us to stop storing or using your data, please contact the Data Protection Officer, whose details are shown above.

    Complaints
    In the event that your feel that we are not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the Practice Manager:

    Mr Dennis Todd
    15 Prima Road, SW9 2NA.

    If you remain dissatisfied with our response you can contact the Information Commissioner’s Office at
    Wycliffe House, Water Lane, Wimslow, Cheshire SK9 5AF –
    Enquiry Line: 01625 545700 or online at www.ico.gov.uk